Spinr expects riders and drivers to keep trips safe and respectful. Unsafe conduct, harassment, threats, discrimination, fraud or attempts to bypass the app's safety and payment protections may lead to an account review, temporary hold or permanent removal.
A temporary safety hold allows a concern to be investigated and is not a finding of fault. For questions about a trip or an account decision, email support@spinr.ca with the relevant details. If anyone is in immediate danger, call 911 first.