It means that after a check we could not confirm the bonus on that trip, so we did not pay it. Your fare is not affected. If you think we got it wrong, open Help Center in your Profile and tell us the trip date and anything you want us to consider.
Why did I get a "Bonus not paid" message?
Answers in the app,
before you have to ask.
Riding in Saskatoon and Martensville. Proudly Canadian. Fair, both ways.
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