Pull over somewhere safe, confirm the passenger is not the rider for your booking, and calmly explain the mix-up. Do not continue to the booked destination with the wrong passenger or arrange a cash ride outside Spinr.
If the trip was started by mistake, end it in the app once safely stopped and email support@spinr.ca with the trip date, time and what happened so the trip record and any charge can be reviewed. If anyone is in immediate danger, call 911.
Before starting the next trip, confirm the rider's name and destination and verify the pickup code shown for the booking.