Once safely parked, take clear photos of the damage or mess and record the trip date, time and what happened. Keep relevant messages, cleaning receipts or repair estimates. Go offline if the vehicle is unsafe or needs cleaning before carrying another passenger.
Email support@spinr.ca with the trip details and evidence for review. Do not demand cash or collect an additional payment directly from the passenger. Reporting an incident does not automatically approve a charge or reimbursement; the circumstances and evidence need to be reviewed.